Returns Policy

1. Overview
   This Refund & Returns Policy applies to all purchases made through www.magcorkwallpad.com. The purpose of this policy is to clearly explain the standardized procedures relating to statutory withdrawals, returns, replacements, and refunds for products purchased from Magcorkwallpad. Nothing in this policy shall limit or diminish any mandatory rights available to consumers under applicable laws within Germany or the European Union.
2. Contact Information
   For any questions relating to returns, refunds, or replacement requests, customers may contact our dedicated customer support team:
   Email: magnetic@magcorkwallpad.com
   Address: In den Weinäckern 9, 69168 Wiesloch, Germany
   Phone: 49 62229717722
3. Statutory Right of Withdrawal (14-Day Return Policy)
   In accordance with European Union consumer protection legislation, consumers located within the European Union have a strict statutory Right of Withdrawal allowing the cancellation of a purchase within fourteen (14) days of receiving the goods without providing a reason.

The withdrawal period begins on the day the customer, or a third party designated by the customer, takes physical possession of the goods. To exercise this right, customers must submit a clear, written statement of their decision to withdraw via email to: magnetic@magcorkwallpad.com. Following receipt of the request, formalized return instructions and logistics paths will be provided immediately.

4. Return Address
   Where a physical return is required under this policy, products must be safely sent to our verified facility:
   Address: In den Weinäckern 9, 69168 Wiesloch, Germany

Customers should not return products until formal return instructions and authorization have been provided by our support team.

5. Return Conditions
   To ensure efficient processing and validation, returned products must be sent back in their original condition suitable for commercial inspection. Customers are required to include relevant order information (such as the order confirmation number) when returning products. Returns submitted under the statutory Right of Withdrawal will be fully handled and credited in accordance with applicable legal requirements.
6. Damaged, Defective, or Incorrect Items
   If a product arrives damaged during transit, exhibits manufacturing defects, or is materially different from the item ordered, customers should contact customer support via email within a reasonable period after receipt and provide photographic evidence of the issue.

After our team confirms the reported issue, a complete remedy will be provided immediately, which includes either a brand-new replacement product dispatched at our expense or a full refund. For products confirmed as damaged or defective upon arrival, customers will generally not be required to return the affected item unless additional physical review is requested by the carrier. Photographs must clearly show the condition of the product and the visible issue.

7. Delayed, Lost, or Undelivered Orders
   Orders are efficiently processed within one (1) to three (3) business days following successful payment confirmation. Following dispatch, the estimated delivery time across Europe is generally five (5) to nine (9) business days.

Orders are transported through established and secure delivery networks, including DHL, FedEx, UPS, and comparable priority delivery services. Customers will receive automated tracking updates via email at key stages, including dispatch confirmation, arrival at carrier facilities, local delivery activity, and final delivery completion.

If a shipment significantly exceeds the standard estimated delivery period, Magcorkwallpad will immediately initiate a formal investigation with the relevant carrier. Following verification from the carrier that a package is lost or undeliverable, a definitive resolution will be executed promptly, which includes either a complimentary replacement shipment or a full refund.

8. Refund Method
   Approved refunds will be processed and returned directly to the original payment method used for the purchase. Depending on the specific payment method and your financial institution’s processing cycles, the time required for the refunded amount to appear in the customer’s account typically ranges from 5 to 10 business days.
9. Accepted Payment Methods
   The website securely accepts the following payment methods during checkout:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Supported digital wallet payment methods available during checkout
  Available payment methods are presented dynamically based on location and device compatibility to ensure transaction security.

Refund Eligibility Criteria
Refunds are strictly guaranteed and executed under the following clear circumstances:

Valid withdrawal requests submitted within the statutory 14-day cancellation window.

Confirmed damaged, defective, or incorrect products upon delivery.

Confirmed non-delivery or lost shipment following an official carrier investigation.

Any situation where a refund is mandated under applicable German or EU consumer laws.

Non-Returnable & Excluded Situations
A refund or replacement request will be declined only where:

The claim or purchase history cannot be reasonably substantiated or verified.

The issue or product defect clearly results from post-delivery misuse, unauthorized alteration, or improper handling by the consumer.

The request falls entirely outside applicable legal requirements and published policy provisions.
Nothing in this section shall affect or limit any mandatory consumer rights provided under applicable law.

Policy Updates
Magcorkwallpad reserves the right to update this Refund & Returns Policy from time to time to reflect operational, legal, or regulatory developments. The current valid version will always be published transparently on the website together with the revised effective date at the top of the page.